Contact Information for Your Benefit Plans
Got questions? Here’s a list of our benefit partners’ websites and phone numbers so you can get your answers quickly.
Employee Assistance Plan (EAP)
For help with stress, addiction, locating child and elder care, and much more.
GuidanceResources
(Company Web ID: COM589)
800-272-7255
Medical and Prescription Drug
For questions about your medical plan benefits, prescription drug benefits or to locate a provider.
To submit a claim, request an ID card, or print forms for the Mini plan.
Benefits Questions
For most general benefit questions, please contact the Krispy Kreme Benefits Center at 855-730-8654.
401(k) Plan
For questions about your 401(k), to make changes to your contributions or to check your account balance.
Telemedicine
If you’re enrolled in a Cigna PPO plan, visit MDLIVE to schedule a virtual visit.
If you’re enrolled in the Mini plan, visit MeMD.net to meet with a provider virtually.
Dental
For questions about your dental plan or to find a dentist near you.
Vision
For questions about your vision plan or to find a provider near you.
FSAs, HSAs, and Commuter and Transportation Benefit
For information about your health care or dependent care Flexible Spending Accounts (FSAs) your Health Savings Account (HSA) or Commuter and Transportation Benefit information.
Time Off
To apply for Compassion Leave, Parental Leave or Military Leave.
Life, Disability and Accident Insurance
For information about life insurance, disability insurance and accident insurance.
Critical Illness, Hospital Indemnity, and Group Accident
For information about group critical illness, hospital indemnity, or group accident insurance.
Pet Insurance
For questions about your pet insurance coverage and for pet owner resources and information.
